Main Website Software Security Updates, The updates are going to go ahead on the 01 Jan 2024 from about 1am EDST, from our side we have cheched and a few sites are in the list for this update, we will monitor this for problems.

Main Website Software Security Updates, We have been given notice by our hosting provider that an forced update is going ahead (On the 1st Jan 2024) to all websites that are running outdated software, this is due to a security issue found in some software, many of our sites are already updated but there may be one or two that we don't manage that might be in the update, we have told customers time and time again that there software should be kept up to date, mostly for security reasons.

Main Hosting Server Update, All websites and services from this server is back online, We are still waiting for a report but know it was a Disk Drive Full.

Main Hosting Server Update, All websites and services from this server is back online, We are still waiting for a report but know it was a Disk Drive Full.

Main Hosting Server Update, Websites are coming online now but there is still a drive problem that is being worked on, No ETA at this stage from upstream.

Main Hosting Server Update, The server network's have come back online but still no access to the server, we have contacted upstream and they are working on the problem but this may take time.

Main Hosting Server Update, We don't have any access to this server for the time being but it looks to be a full hard drive on the providers side.

Main Hosting Server Down, Our Main hosting Server is down, we are looking into it.

Warning to all WordPress Sites, We have sent a notice from Wordfence stating
"WordPress 6.4.2 was released today, on December 6, 2023. It includes a patch for a POP chain introduced in version 6.4 that, combined with a separate Object Injection vulnerability, could result in a Critical-Severity vulnerability allowing attackers to execute arbitrary PHP code on the site.
We urge all WordPress users to update to 6.4.2 immediately, as this issue could allow full site takeover if another vulnerability is present."
More info can be viewed by clicking here.

So to all Wordpress sites users, you need to update your website software ASAP, for some users this has already been done, to others our office can help if you request it.

Warning to all WordPress Sites, We have sent a notice from Wordfence stating
"The Wordfence Threat Intelligence Team has recently been informed of a phishing campaign targeting WordPress users. The Phishing email claims to be from the WordPress team and warns of a Remote Code Execution vulnerability on the user’s site with an identifier of CVE-2023-45124, which is not currently a valid CVE. The email prompts the victim to download a “Patch” plugin and install it, If the victim downloads the plugin and installs it on their WordPress site, the plugin is installed with a slug of wpress-security-wordpress and adds a malicious administrator user with the username wpsecuritypatch. It then sends the site URL and generated password for this user back to a C2 domain: wpgate[.]zip. The malicious plugin also includes functionality to ensure that this user remains hidden. Additionally, it downloads a separate backdoor from wpgate[.]zip and saves it with a filename of wp-autoload.php in the webroot. This separate backdoor includes a hardcoded password that includes a file manager, a SQL Client, a PHP Console, and a Command Line Terminal, in addition to displaying server environment information, This allows attackers to maintain persistence through multiple forms of access, granting them full control over the WordPress site as well as the web user account on the server."

So to all sites users, don't download it what so ever, for the users that we do support and security to this already is being blocked by the software

Office Internet Back Online, Our link is all back, we have contacted our Link Provider and they are looking into there end but did also see the same problem, we will update if there any info is found.

Office Internet Update, Our link is back but for some reason there is still some functions down, we are looking into it.

Office Internet Outage, It looks like NBN is running behind as the outage has only just started.

Office Network possible NBN outage, We have been given notice by NBN of possible power outages to there network for both the 22nd & 23rd Sep 2023 between the hours of 08:30 to 15:30 for both days, But to note this may not effect the office NBN network one bit, we will update if this does effect the office.

Office Planed Optus Outage, We have been given LATE notice of a planned Optus Mobile Outage for the Office Area from 20th Nov 2023 to 03rd Dec 2023 This will not effect much as its only a backup Phone number on Mobile, But if you call that number and can not get through then please call our Main Office Number.

Office Internet Back Online, Due to quality issues on the line our modem decided to reboot, This is normal to help fix these issues and has done so for now.

Office Internet Outage, For some reason the office Main NBN Connection is down, we are looking into this problem.

Office Planed NBN Outage, We have been given notice of a planned NBN outage for the Office for 20th Nov 2023 from 00:30 to 04:30 but it may be only a 30min outage, during this time the office will be on our backup link but parts of our service will be effected including our main office phones and some hosting, but being so early it will come back before most will ever see it.

Optus Outage Update & Data Slow/Time Outs Update, At this stage it looks to all come good, still waiting for a official report from Optus, but like our stats it looks like it comes down to a BGP problem as changes went craze at 04:00 from 10k to 190K but we are looking into the route numbers from the BGP reports too.

Optus Outage Update & Data Slow/Time Outs Update, Optus has updated stating some services are coming back online, it also looks to have helped speed up the data problems too.

Optus Outage Update, Info from Optus Status, "Currently investigating a network fault, Our engineers are currently investigating a network fault that is impacting Optus Mobile & Fixed customers, we apologise for any inconvenience caused".

Data Slow/Time Outs, Both Mobile & NBN, We are seeing problems on all networks in Australia, most are just Slow but some have Time outs too, it looks to have started about the same time as the Main outage problems 04:00, Telstra & Aldi Mobile are having heavy loads (Understandable), But we are seeing some problems in the Cloudflare hosting network, only report from Cloudflare is "Issues with Security Insights", we will monitor this for any more problems.

Optus Outage Update, We have been told there is a outage on the Optus Network affecting there hole network Home and Mobile call data and so on.

Optus Outage, We see Optus Networks Are Down Still, Looking into the problem.

Internet Outage Update, Most ISP are back online, it looks to be a BGP problem.

Internet Outage, We see many ISP are down, Monitoring links for problems.

Main Hosting Server Online, All is back online but also updated too, we have checked all sites we host or help manage and all is working like they should.

Main Hosting Server Down, Update, SQL is down on the server, Tho We had a request into updating the SQL data but was waiting for a reply, We had just got one that they have started the update.

Main Hosting Server Down, We are looking into it.

Office NBN line work, we have not been told of this but see they are setting up to pull the fibre through the pits in the area of the office, some pits can cause unstable NBN while they are in it and so are letting people know that our office NBN could down down, but we will monitor for this and if there is a bigger problem, but will also up here if we hear more.

Office Planed NBN Outage, We have been given notice of a planned NBN outage for the Office for 30th Oct 2023 from 00:30 to 04:30 but it may be only a 30min outage, during this time the office will be on out backup link but parts of our service will be effected including our main office phones and some hosting, but being so early it will come back before most will ever see it.

Office Hosted sites, back to normal, it was traced to the ssl expired, tho they was renewed the server had not picked it up the new ssl, the fix was to just restart the ssl and all worked as it should, again this only effected the office hosted sites not the main server hosting.

Office Hosted sites problem, We are seeing a problem to any websites that are hosted on our Office server, due to not being in the office this may take a little time to fix.

Main Hosting Server, Update, Well all looks to be stable, A few tweaks had to be done on a few sites due to some hidden errors but they all are working like they should, we did have a problem of some of the IP's we was using to log into the server kept getting blocked but found its reason and fixed that too, all is working great now but we will still monitor the link for some time.

Main Hosting Server, Update, We are still trying to trace down why the server problems but have traced some problems down and are waiting for a report from the provider to match what we see too.

Main Hosting server back online, From our end it looks like the hosting server had a software update that did not go to plan as once it came online many of the hosting sites was down due to PHP problems, we have force a PHP change to all hosted services to fix this and tested each website, all look to be back to normal working, but we will monitor for problems, clients should also contact us via the office number or Email if they see a problem on there site, they should note the page and what they see and we will look into the problem ASAP.

Main Hosting Server, Update, It looks like the server is coming back online, provider said that only a IP address was blocked but as we have reported to them 'It looks like the server rebooted on its own.

Main Hosting Server, Update, we have only just been able to get in contact to the provider, they are looking into the problem.

Main Hosting Server, is reported to be down, we are looking into this.

Office Close Reminder, Yes Remember the office is closed from 12:00 06-Oct-2023 to 12:00 13-Oct-2023.

Office Closure, This is a reminder that our office will be close from Friday the 6th Oct 2023 and reopen 16th Oct 2023, phone and some other support is available but site visits will not (Without Increase Cost).

Office Network NBN Outage cancelled, The Planned Outage by NBN for the 4th Oct 2023 is now cancelled.

Office Network NBN Power Outage Update, The Planned Power Outage by NBN for today never affected there network as it was blocks from the exchange.

Office Network NBN Power Outage Update, The Planned Power Outage by NBN for today never affected there network as it was blocks from the exchange.

Office Network NBN Outage cancelled, The Planned Outage by NBN for the 3rd Oct 2023 is now cancelled.

Office Network Update, They are back working on the pits again, this time its the main Junction pits and this could cause problems so we are monitoring the links for any problems.

Office Network possible NBN outage, We have been given notice by NBN of a possible power outage to there network for 26th Sep 2023 between the hours of 08:00 to 16:30, 8.5hr total, But to note this may not effect the office NBN network one bit.

Office Network possible NBN outage, We have been given notice by NBN of a possible power outage to there network for 25th Sep 2023 between the hours of 09:00 to 13:00, 4hr total, But to note this may not effect the office NBN network one bit.

Office Network possible NBN outage, We have been given notice by NBN of a Scheduled Outage for 04th Oct 2023 between the hours of 00:00 to 06:00, to note they do not do two in a row and so think it will be this one and the 3rd gets moved.

Office Network possible NBN outage, We have been given notice by NBN of a Scheduled Outage for 03rd Oct 2023 between the hours of 00:00 to 06:00,.

Office Network Update, They are back working on the pits, Almost 4 days after they started in the office area, we are monitoring the link as the lines don't like movement.

Office Network Update, there is no official note from NBN but they have stated there is work in the area.

Office Network Update, We got a email from NBN to state there is work but stated they was not in the street but they are looking into it.

Office Network Update, We contacted NBN and they state there is no one in the area working but I have photos.

Office Network, Without notice some NBN Contractors have started work on FTTP, they are replacing the pits in the area as they claim they are made of asbestos.

Office Closure, This is a reminder that our office will be close from Friday the 6th Oct 2023 and reopen 16th Oct 2023, phone and some other support is available but site visits will not (Without Increase Cost).

Office Stats coming back online, We had to reset the stats to fix the problem.

Office Stats Update, For some reason the stats server had the wrong time, we fixed the time but the stats didn't update as they was 12hr in the future.

Office Stats, we see there is a problem with the state we are looking into the problem.

Office Servers back online, Our Office server has come online with the new equipment in it, tho it took longer then it should and we will talk to the software provider as it should not have been that hard, We will monitor the server but hope its now stable like it should be.

Office Server Update, things didn't go as plan but we are working on it and will have it up ASAP.

Office Servers Outage, Our Office server just rebooted Again, while its down we will install the new card.

Office Servers Back online.

Office Servers Outage, Our new office server just rebooted for some reason, we are looking into the problem.

Main Server Update, We are still looking into the problem but it looks like a firewall problem at hosting centre, they are looking into the problem too.

Main Server problems, We have had problems with some trafic to our main hosting site, we are looking into what is the problem.

Office Servers Update, The problem was traced and new parts are on the way but still may take time.

Office Servers Back to normal, But still looking into the problem.

Office Servers Update, The server keeps rebooting we still don't know why.

Office Servers Outage, Our new office server just rebooted for some reason, we are looking into the problem.

Office Servers Update, all services moved and office is back online, one of the main services took longer then thought, 2hr to move across but all is up and running.

Office network down out right, there is only 2 services left including firewall and so we started on it and the office is offline till compleated.

Office Servers Update, Main server down again, We have to do the full move as the main server keeps rebooting for no reason and so have started to move the last few parts across to the new server then we will be crossing our fingers.

Main Hosting Server Online, Still no update from the provider but from our end it looks like there hole network was not routing.

Main Hosting Server update, we don't have access to the hole network our hosting provider is on, still no update from them too.

Main Hosting Servers down, we don't have access to the main hosting server and have requested support to look into it there end.

Office Servers Update, We have got many services moved to the new server but can not finish it for a few days as now memory upgrades are now needed.

Office Servers, we are in the stage of starting a replacement server but this takes some time due to the large amount of data.

Office Network back online, We still trying to trace the problem but it looks to be the raid controller.

Office Network down, Again we are looking into the problem.

Office Network back online, We are still trying to trace the problem but know that the firewall was down and needed a revert to backup to get it back up but we also had another server down too and it is the first time in many years it went down at the same time and so think it was a core server (Hardware) issue, the firewall also didn't come back up like it should but we got it fixed and working like it should for now.

Office Network down, we are looking into the problem.

Windows Fault Found Update, We added to AMF options to block these type of domains, but for normal people that have a good dns/firewall if you route/forward the domain dns lookup to a null route then it blocked the problem eg: "com.com.au forward lookups to 127.0.0.10".

Windows Fault Found, We found a problem that might effect people and is not our fault, we found that there is a domain registered "com.com.au" the person is trying to host and they are placing some websites address in them like "stats.uptimerobot.com" as "stats.uptimerobot.com.com.au".
Windows is the only software that we see that has this problem with it and the problem comes down to DNS suffix, Windows doesn't do what most other software does and if you do a dns lookup it first tries it with the dns suffix on it and if failed go to the root and come up, No windows goes down the list till it finds a IP and just uses this tho its the wrong address and doesn't show you its wrong, this can be a security issue as if the site does ask for info and people don't see its not the right site then you have given out your access.
It has been reported to both security and providers to look into, but it depends on what they think is right and wrong.
For a temp fix on windows if you go into the network settings for both IPv4 & IPv6 and add in "Append these DNS suffixes" something like "office.local." (To Note: depending on the device and version of windows the last dot might have to be removed) but the name must be short and have .local as the last part, this has fixed many things.

Office IPv6 Changes complete, our Old provider could not fix the overheads in time to there servers and this was causing problems with using them to the point that we had to move, But our main link provider finely setup ipv6 (tho they needed to document things) and so we made the switch, yes it took some time and we still have some servers in the office that need to be changed but all is stable and fast, we have gone from almost 400ms down to 20ms.

Office IPv6 Changes, Our Office is switching its IPv6 provider and the changes may take a few days to have complete.

Main Hosting Server Load High Update, the Clients website is back online, it was traced to the Client site had been hacked because of a person in India that had been updating the Clients site had them self been computerised, for our own safety and of our users and clients we have had to block India outright for now and had had to add extra settings to Wordpress sites, if any of our clients have a problem on there site then please contact our office for us to look into the problem.

Office open as normal.

Main Hosting server Load High Update, it was traced to one of our own Clients sites that was under attack from India, we have had to disable this user site for now and will work on some settings once back in the Office.

Main Hosting server Load High, Looking into it.

Office Temp Closure, Our Office is closed, phone and some other support is available but site visits will not be (Without Increase Cost).

Office Closure, This is a reminder that our office will be close from Thursday the 11th May 2023 and reopen 26th May 2026, phone and some other support is available but site visits will not (Without Increase Cost).

Main Hosting Server Back online, All is back up, emails will be coming in once the sender servers try to resend again, if set right all emails should be in within 30 min or so,
We are not the only people effected by this outage that looks to be caused by one user, the hosting provider is in the stage of removing some of the problem as the HDD is 99% full.

Main Hosting server coming back on line, Emails and websites should start working soon.

Main Hosting Server Down, Our main hosting server is down, being this late at night it might not be till late morning before it comes back on line.

Main Hosting Server IPv6 Problems, We have been given a report that IPv6 is down on our hosting server, We have reported all problems upstream but its late at night.

Main Server Load Max, We are getting reports from the monitoring system of a heavy load on the hosting server, we are looking into this.

Domain Problems, We have been given note that the domain haddow.org.au for some reason is not meeting the AUDA requirements, this was sent from the domain register, we provide some NFPO sub domains and have had to move these, all is done quickly as to fight the problem could take months and money and then the read tape, We will update if things change but as of 1st May 2023 the domain is going to be down.

Office Main Back Online, We are still monitoring the problem but we are again back online.

Office Main link down, Yep the main link down again.

Office Main link back online, For some reason the dropout was at the NBN side, We are still monitoring it.

Office Main link down, There is a storm in the area but we are monitoring the link as to why it went down, will update soon.

Main Hosting Server Softaculous Problem Update, Well it gets worse, the software is now inactive and so we have requested our hosting provider to look into there end as to why all these problems,we hope they will get back to us ASAP.

Main Hosting Server Softaculous Problem, There was an software update done by upstream and for some reason there is now a problem with Softaculous software, Upstream is looking into it .

Office Main link Back Online, Well it looks like NBN finished early.

Office Main link Offline, It looks like NBN has started there work.

Office Main link, Our main NBN link provider has just received a late notice of a upcoming outage to happen on the POI on the 23rd Mar 2023 between the hours of 3am to 5am but state it will be only 1 hr total.

Office Main link Back Online, Our NBN and all service through it are back online.

Office Main link Update, Our NBN provider contacted NBN and found NBN claimed they didn't know about this but the power provider has noted they had for a month.

Office Main link down, Well the Main NBN link is down, the so call 4 hr uptime is not true now, this will effect our phones and a few websites till power is restored to the NBN box.

Office Power Update, Well we found out by the power provider there is work in the next street, our office power will stay up but our FTTN will not have power, NBN has failed to notify us of this work, the work state 08:30 to 12:30.

Office Power Problem, We have seen a power contractor around the area, this means there is a power line work somewhere we are looking into it.

Office Links Update, Well it looks like all is working like it should, Dam it took some time but we will monitor for any problems.

Office Links Online, Sorry for no updates during it as it took time, The software install went well, but it took time to reconfigure the router for the office networks, The server is stable and so for now we are finished for the most part, we will have to do a few tweaks tomorrow.

Office Links Down, We have started the install.

Office Links Update, We are taking the plunge and doing a complete fresh install of the firewall, this may take the links up and down a few times.

Office Links Back online, Firewall software had rebooted.

Office Links Down, we are looking into why.

Office Links Up, We will monitor for problems but see there are still some error's from the server.

Office Links Down Again, The Firewall is still playing up, we are in the stage of doing a software upgrade.

Office Links back online, we had to force a reboot but now there are huge error logs coming in.

Office Links Down, we are looking into why.

Office Main link Problems, Over the last few months we have seen some crazy errors on our firewall, we are looking into this.

Office main link outage update, well we had found out why the office main link went down, It looks like it was a Routing problem at the link between NBN and the Upstream provider, they are both stating it was caused by the other side but its fixed for now.

Office main link back online, Still don't know why but from about 7am we have seen some noise on the line, we will be monitoring it for problems.

Office Main link down, we are looking into why.

We have been given last min notice of a possible power outage that may affect the NBN in our office area for the 17th Feb from 8am to 4pm, we are 99% sure it has nothing to do with the direct area and so will not affect us (But if things change we will comment here).

We have tech's in the are feeding rope in our phone pits, NBN FTTP is coming to our office soon.

Office main link back online, There are people working in the phone line pits in the area, they are getting ready to run FTTP and of cause they had to move some equipment and this in turn caused a dropout of our internet, this is why FTTP is coming.

Office Main link down, Looking into it.

Office main link back online, that's right 3 min outage for a 30 min one.

Office Main link down, Look to be NBN work.

Well the outages NBN reported they was going to do on the 1st and the 2nd Feb never happened (The Power one I was 99% sure it would not effect the NBN).

Office NBN Planned Outage, Our Main Link Internet Provider has notified us that NBN has stated they will need to work on the NBN POI that our office is connected to on the 07 Feb 2023 from 0100 to 0200, our office will be on its backup link during this time.

Office Firewall/Router Back to normal, all office services are back to normal, we are still looking into why it happened as the software provider claims it should not have happened but it did.

Office Firewall/Router Update, For some reason there was a auto update that caused the router to reboot, in turn the same update is causing the firewall to not come back to normal, which is causing some outages, we are trying to trace down the direct problem and fix it ASAP.

Office Firewall/Router Down, For some reason our office firewall is down we are looking into the problem.

Office main link back online.

Office Main Link down, Due to work by NBN our office main link is down.

Upstream SIP network back to normal.

Upstream provider has reported an outage in there network to there SIP network, this doesn't actually effect our office.

NBN Planned Outage, NBN them self has stated there will be a power outage that may effect our office on 01 Feb 2023 from 1300 to 1600, To note: this might not cause any problems as NBN only reports power work to a wide area, not the Node.

Office NBN Planned Outage, Our Main Link Internet Provider has notified us that NBN has stated they will need to urgent work on the NBN POI that our office is connected to on the 28 Jan 2023 from 0300 to 0500, our office will be on its backup link during this time.

Office NBN Planned Outage, Our Main Link Internet Provider has notified us that NBN has stated they will need to be working on the NBN POI that our office is connected to on the 02 Feb 2023 from 0300 to 0400, our office will be on its backup link during this time.

Office Main power back online, Ausnet got the job done early and so we are back on mains power.

Office Main power down, Ausnet working on the high voltage down the road from the office, we are running on backup generator.

Office Main power outage, Ausnet has Scheduled a mains power outage set for the 25th Jan 2023 from 8:45am to 4pm, during this time the office will be running on backup generator.

Customers websites update, To all customers that use Wordpress and not have the site directly managed by our office, There is a Security Vulnerability in both the main Software and the plugin's that must be fixed ASAP, You can view some of the info about the Vulnerability by clicking here WP, for the safety of our other users our office has forced the use of IP Blocker on the sites we can access, and for the sites we can not that site is suspended till the site is fixed, the fix is easy "UPDATE IT" both the Core and all Plug In's, you can also have it do this automaticity as the software supports this, Of note; if for some reason your update brakes your site, we can revert you site back to the last off server site backup, please call us for more info.

Main Hosting server Back online, it came down to a customers account that caused the firewall to block the server, tho the fix was in place before it blocked the IP and so upstream is looking into why it did not mark it as fixed.

Main Hosting server Update, We have contacted upstream and they are looking into the problem.

Main Hosting server Update, We have access to the server but are looking into what is causing these time outs as from our side we don't see a problem.

Main Hosting server, ping time outs, we are looking into a problem we are seeing on our main server with ping timeouts.

Customers Websites, We have had a few people not keep there website secure and so for these sites we have had to place a hold on the site till the security updates are done, we will be doing these update over the next few days,
To Note; the sites effected are not maintained by HE, we are hosting only and so this comes back to the customer who failed to follow standard security updates
If the site can not be updated then the site will remain on hold till the customer fixes there problems.

Office IPv6 Main Link back online, from our side it looks to have been a core crash in Sydney on the ipv6 network.

Office IPv6 Main Link down, we are looking into this.