Office NBN Upgrade

Our Office is Upgrading our NBN from FTTN to FTTP and bellow is info how things went.

Reason

FTTN is using the old copper wire that was installed over 40 years ago by Telstra, The old exchange from the office is only 500m from there but cable length is 1000m

When NBN was installed they cut the cable length to 500m to the FTTN but it is only 100M from the Office.

The problem is when NBN Tech's touch the pits in the area (with the copper wires), they do not reinstall the sealed lid and so rain has entered the wires and this has caused the degrade of the wire.

Now every time the tech touches the wires they brake our office connection to NBN.

The problem is if we don't see them brake it then it could take a week to get another tech in to fix the brake caused by the other.

This is why the FTTP as they have to fix it within 24hr under the Plan we have with NBN.

10-02-25

Application to upgrade the office from FTTN to FTTP has been applied for.

With our Upstream link provider this was easy and quick to apply for.

Now we have to wait for a day for NBN top come and look at the install and so give us a completed date

11-02-25

We received a notification with a NBN visit date of the 18th Feb 2025, the worst is its a 4hr window.

18-02-25

Well today did not go well.

I got a Message at 10:50 that they are on there way, they turned up at 11:50.

They at first did not like where the indoor unit was to go, but had to.

I warned them about the conduct from the poll to the pit is not connected, they looked at it and told me this was in the too hard bin for them and will have to get other techs out.

Its more that he doesent want to dig, tho he did dig a touch at the pole to see how the cover was there (as in the 1st photo, next is how close to the pole it is)

I requested that they get the job done or all that they can and so the indoor unit is in and connected to the out door unit.

He installed the indoor unit and out door one too, but the way he did the indoor is not right.

he drilled through the brick then the plaster but expanded the hole to 3" x 3" 

He then just placed the nbn indoor unit over the hole.

The problem is, now if a mouse got in then they have full access to the nbn box and house indoor (As in the photo)

My fist can go in there, I will re-cover the hole after the install is finished and live to keep everything out.

The Outside box looks like this for now.

Now we have to wait for the next lot to come and dig to fix the pipe to the pole.

We was quoted 2 weeks but could be any day, Tho they are to call first.

Current tech left at 12:50.

Called the ISP after 3 hr and after they called NBN I was told at least 2 days for NBN to look at the report then asign someone to the job.

More To Come...